CRM System has following modules and integrated with EPABX system and Hospital Management System:

• Ambulance Service and Maintenance System
• Emergency Call Management System
• Operator Console
• Call Billing System
• Products and Services
• Complains and Feedbacks
• Value Added Services
• Tele-Marketing
• Management Information System

Ambulance Service Management

• EPABX System
• CRM System
• Trax System

Emergency Call Management

• All emergency calls numbers can be registered in the System.
• The Emergency Numbers can be configured and routed through EPABX
• Call Priority can be configured and Managed in the system

Operator Console

• Real Time Extension Status
• Trunk Line Status
• Place Outbound Calls
• Conference calls to internal and external numbers
• Call Hold / Call Transfer / Voicemail etc.

Call Billing System

• Calls from Rooms can be billed through CBS integrated with EPABX System
• Proposed Call Billing System tracks Outgoing calls, Incoming calls and Internal calls also
• Online Graph to view Daily, Weekly, Monthly, Yearly etc. kind of graphs with combination of extensions, trunk lines, call type like Outgoing, Incoming
• Open Billing and Plan for Multiple Carriers. Billing pattern of calls can be set according to billing system of different carriers
• Log Viewer to track User Activity, Events and Errors

Products and Services

• Products and Services Knowledgebase will be readily available in the System Dashboard Console.
• The knowledgebase can be made available in multilingual mode, if required. System will be Unicode compliant.
• Operation will be able to search/query information also.
• Content Management System interface will be provided to Administrator to manage knowledgebase contents online.

Complains and Feedbacks

• System will be provided to capture all complains and feedbacks from Patients, their relatives.
• Workflow and Escalation system will be provided to ensure proper addressing of complains and feedbacks.
• Analysis Report will be provided based on historical data.

Value Added Services

• Event Notification and Scheduling System
• Custom Reminders/Notifications can be added/updated and configured in the system.
• Notification Types
• Email
• SMS
• Auto-Dialing (optional)
• Example reminders will be like:
• Reminder for new born babies regarding their vaccination dates.
• Discharged patients next review and check up dates.
• Reminder for MHC follow ups.
• Discharged patients could be asked about requirement of ambulance.

Tele-Marketing

• Promos and Events will be notified through
• Email
• SMS
• Auto-Dialing (Text to Voice)
• System will provide user interface to add and manage events and promos
• The system will take input in TEXT format and the same will be read out automatically using text-to-speech technology through auto-dialler