To know more about Ideal CRM

Ticket Management

Ideal CRM allows customers to raise tickets and enables your support staff to resolve the same with an easy to use interface

Customer Management

Complete customer information along with their ticket history can be captured within the tool

Reporting

Allows you to keep your customer satisfaction levels up. You can monitor the turnaround time (TAT) for the issues raised and their resolution times.

Raise

Your customers can use the simple UI of this tool to raise issues. They can upload issue snapshots to clarify their problems and follow up with the help of comments

Track

Both customers and their success managers at your end can track the raised issues with the help of our interactive interface and ensure speedy resolution

Resolve

Support staff gets alerted whenever an issue is raised by a customer that he is serving. Each support staff can view his own set of unresolved issues assigned to him.

Escalate

Each customer belongs to a different SLA category. If an issue remains unresolved beyond the SLA period, the tool automatically escalates the issue to the next in hierarchy.

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